No inquiry waits — answer, qualification and a booked slot within the first minute
Lead Machine answers website inquiries from the client’s own knowledge base, recognises the service and the urgency, captures the contact, offers a slot and records everything with the reply time. What it cannot answer it does not guess: such an inquiry goes to a human exception queue. A guard prevents invented numbers: a reply may not contain a price that is not in the knowledge base.
The problem it solves
- An inquiry arrives at 9 pm, the answer goes out tomorrow — and the customer already called a competitor.
- The owner answers between two patients; half of the inquiries are never recorded at all.
- Automation invents prices and promises what cannot be delivered.
What you get
Answer and qualification
A reply under 60 seconds from the knowledge base, the service recognised, the contact captured and the reason for the visit — with no invented numbers.
A slot or an exception
It offers a free slot from the schedule. When unsure, the inquiry goes to a human with the reason — never a guess.
Supervision and report
A dashboard with SLA, p95 reply time and the exception rate; a daily report in the same text that goes to Telegram; new rules are added with one sentence.